Using Benchmarking, Needs Assessment, Quality Improvement, Outcome Measurement, and Library Standards: A How-To-Do-It Manual by Rosalind Farnam Dudden, Neal-Schuman and Medical Library Association, 2007, ISBN 1-55570-604-5, book and CD-ROM.
Order by April 30, 2007, and receive $15 off! (cannot be combined with other offers)
Special Price: $70.00, plus $9.25 shipping and handling.
After April 30:
MLA member: $76.50 plus $9.25 shipping and handling
Nonmembers: $85.00 plus $9.25 shipping and handling
Evaluation tools are an essential part of improving service and proving the library’s value. This easy-to-understand how-to outlines the use of five of the most important and popular methods of evaluation:
• Needs assessments
• Performance improvements
• Benchmarking
• Library standards
• Outcome measures
Each chapter includes step-by-step guidance for defining goals, staffing the project, developing a timeline, collecting data, analyzing findings, and sharing results. The five different methods are illustrated with real-world examples, showing what libraries evaluated and how findings helped change their organization. Invaluable managerial tools including checklists, forms, worksheets, and more — all reproducible from the CD-ROM — help you implement the methods easily and affectively. Managers in all types of libraries will find this an informative and practical resource for improving their organization.
URL: Order at: http://www.neal-schuman.com/db/0/590.html
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