GOOD TRAINING RESOURCES FOR CUSTOMER SERVICE, REFERENCE, AND MARKETING

I just found the Houston Area Library System's training site. They have three great training "courses," one on customer service, one on reference, and one on marketing. They are easy to use and understand. Not too in-depth, but worth a look.

URL: http://www.hals.lib.tx.us/

RSS DESCRIBED IN PLAIN ENGLISH

Lee LeFever [CommonCraft, Seattle, Washington] has created a fabulous video that quickly and clearly explains RSS and what it can do for the user. He also has posted a printed version of much of the same information, but the video is better. This would be a good training tool.

URLs:
video: http://blip.tv/file/205570/
text: http://www.commoncraft.com/archives/000528.html