06 June 2008
GOOD TRAINING RESOURCES FOR CUSTOMER SERVICE, REFERENCE, AND MARKETING
I just found the Houston Area Library System's training site. They have three great training "courses," one on customer service, one on reference, and one on marketing. They are easy to use and understand. Not too in-depth, but worth a look.
URL: http://www.hals.lib.tx.us/
URL: http://www.hals.lib.tx.us/
Labels:
customer service,
marketing,
planning,
reference,
training
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