06 June 2008

GOOD TRAINING RESOURCES FOR CUSTOMER SERVICE, REFERENCE, AND MARKETING

I just found the Houston Area Library System's training site. They have three great training "courses," one on customer service, one on reference, and one on marketing. They are easy to use and understand. Not too in-depth, but worth a look.

URL: http://www.hals.lib.tx.us/

1 comment:

TonnyLy said...

Hello. I find your blog very interesting. Good Customer Service is a rare thing at the present time. Although companies offering the same services are numerous and have somehow to drift on the market they still do not care about their clients. And the worst thing is that the customer services of these companies do not care about the filed complaints. They simply ignore them. What a mess!