03 December 2007


Paul Signorelli [San Francisco (California) Public Library, USA] has a post on InfoBlog about a neat service provided by his library. Here is the description from their website.

“Do you need personalized help using a computer or the Internet? Do you have questions on a topic not covered in one of our free classes or simply need more help with a specific computer or Internet task? During the month of December, the library is offering limited one-on-one training sessions. Sessions are limited to 30 minutes and require advanced sign up.”

Help can be with anything from Internet or email assistance to in-depth reference assistance in a subject area familiar to the librarian—far more than customers can gain from brief exchanges with staff at busy reference desks. It started in April and has expanded from one librarian to four. Some branches are also considering offering the program. It is so popular that it’s booked about 50 days ahead and they’ve had to expand their hours.

URL: http://infoblog.infopeople.org/2007/11/best_practices_


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