USING IM FOR REFERENCE

Library Success: A Best Practices Wiki has a really good section on Online Reference using IM (Instant Messaging). You can find suggestions/recommendations for software, a list of libraries using IM and other virtual reference methods, and blogs and websites on the subject (along with some specific articles to read).

If you’re interested in implementing this Library 2.0 technique—and you should be interested—check it out.

URL: http://www.libsuccess.org/index.php?title=Online_Reference