26 June 2006
See you later.........
I'm sure you're a nice guy and all, but how many librarians have you put out of a job because their firm outsourced the library to you? How can a non-employee, probably off-site company possibly do as good a job as an on-site employee who is there every day; who eats with the attorneys; who knows how the firm works and who knows what?
Pardon me if I consider you a traitor to librarians everywhere.
You can also post a comment to him.
Megan K. Fox, Web and Electronic Resources Librarian, Simmons College Libraries, Boston, Massachusetts, USA and is a fantastic source of material!
24 June 2006
I happened across a "new" law blog...ECJBlog covers the European Court of Justice. It looks very worthwhile.
21 June 2006
20 June 2006
Gerry McGovern started his post on his blog, New Thinking, like this:
“In an age when technology is everywhere, those who understand how technology works are easy to find…. Those who understand how people work are much harder to find.” (emphasis mine)
And he ends, “Those who have a deep understanding of customer needs and behaviour, and translate these needs into effective websites will command high wages. Why? Because that’s how you create value.”
Librarians understand the customer; we must do so in order to do our jobs. Now, if we could just convince our employers that librarians, not computer people should be designing their organizations’ web presence.
Great stuff from the Church of the Customer Blog,
“It’s a new model being proposed by Jim Nail and the folks at Cymfony, an analytics company that measures and interprets consumer-generated and traditional media.” (emphasis mine. JAS)
“Influence 1.0: One-way communication at the customer, controlled by the company.
Influence 2.0: Active customer participation feedback, discussion and debate.
Influence 1.0: Focus on getting message into the right media to reach the audience.
Influence 2.0: Companies engage consumers for input into product and messaging.
Influence 1.0: News is here today, gone tomorrow.
Influence 2.0: Content lives forever online: free of charge and easily searchable.
Influence 1.0: Companies try to “spin” traditional media.
Influence 2.0: Citizen journalists pierce the spin. Traditional journalists report the result.”
Which way does your library (and your organization) talk to its customers?
Thomas S. Tullis, Ellen Connor, Lori LeDoux, Ann Chadwick-Dias, Marty True, and Michael Catani of Fidelity Investments evaluated six different formats. Very interesting and gives a lot of food for thought.
What should be above the screen fold?
Although conventional wisdom says that you should place the most important information “above the fold” (newspaper term now applied to the web to mean the part of the page that can be seen without scrolling), “designers should not be afraid of vertical scrolling—the important this to consider is to set the expectation of the value to be gained by scrolling. This can be achieved by providing visual and contextual cues above the fold, and applying a certain level of consistency throughout the website.”
This was posted by Usability One, a consulting firm in Australia, on 8 November 2005, but I just found out about it in inCite, the journal of the Australian Library and Information Association.
Library Technicians, http://lit2542006.blogspot.com
From Mohamed Taher, a Canadian library tech, there’s some neat stuff here.
The Movie Timeline, http://www.themovietimeline.com/
“It’s like a timeline, but of movies.” It covers 65,000,000 BC—Jurassic Park to 2293—Star Trek: Generations. There’s a bit too much of Alien vs. Predator, but otherwise it’s reasonably interesting. I’ve never seen anything like it.
Google Trends, http://www.google.com/trends
You can track how often people have searched for the terms you input. “Google Trends aims to provide insights into broad search patterns. As a Google Labs product, it is still in the early stages of development. Also, it is based upon just a portion of searches, and several approximations are used when computing your results. Please keep this in mind when using it.” Despite this disclaimer, it could be very useful.
19 June 2006
I wish I could just upload all my notes from the conference, but it would be a very poor business decision. If you want to read my reports, you really ought to subscribe to The One-Person Library newsletter. But if you can’t/won’t/don’t subscribe, you can read the SLA Conference blog at http://slablogger.typepad.com/sla_2006_conference_blog/ The convention center is an excellent facility. Yes, it is long, but there are lots of places to sit and talk, and two hotels are connected to it. It is also right next to the Inner Harbor, well placed for sightseeing, museuming, dinner out, and just looking at nature. The food was reasonably good, service was adequate.
We really need free wifi in convention center, especially if the Association recruits volunteer bloggers. It would also benefit everyone and cut down the number of terminals needed in the Internet area.
Why was there no recording of sessions?
Attendance was up 11 percent from last year, but eight CE sessions were canceled. Attendance: 5844. The breakdown: members, 2519 (43%); non-members, 1406 (24%); exhibitors, 1919 (33%). For the first time I can remember, the maximum number of concurrent sessions went down, from 30 in Nashville (the last conference I went to) to 26—and it was at a different time, Tuesday at 730 a.m., not on Tuesday afternoon.
The Solo Librarians Division was very disorganized this year.
I loved having the exhibits open on Sunday. That’s a great time to really connect with vendors; there is adequate time to talk to them.
The opening keynoter, Gwen Ifill, was a very typical SLA keynoter—interesting, entertaining, and totally devoid of content (things that we can take home and use in our work). However, I am adding closing keynoter Walt Mossberg to my very short list of keynote speakers who provided content, along with being entertaining and interesting. The others are Rosabeth Moss Kantor—years ago in Boston—and Larry Prusak of IBM. There may have been others, but I haven’t been to every conference.
Overall, a pretty good conference. Now, on to Denver.
Attending at least two days of the SLA Annual Conference was required for 22 students from Catholic University of America’s School of Library and Information Science [Washington, DC, USA]. They were enrolled in the class, the Special Library/Information Center, taught by Bruce Rosenstein [USA Today, McLean, Virginia, USA]. He has built the class around the conference. The majority of their grade is composed of a 12-15 page paper based on what they learned and observed at the conference, including sessions, the overall conference experience, and profiles of at least two librarians they met at the conference that they did not know previously.
In addition, Rosenstein invited SLA and special library leaders and CUA alumni now working in special libraries to meet with the students. He told me that this meeting was “to give them the benefit of meeting and hearing about the careers of so many top-notch librarians. I asked them to only interview these librarians as a last resort, to force them to meet more librarians on their own initiative.” The meeting was a wonderful experience, for both the students and invited guests, some of whom were Stephen Abram, SirsiDynix (SLA President-elect, Fellow, and John Cotton Dana Award winner); Judith Field, Wayne State University (past president of SLA, Fellow, and Dana Award winner); Cynthia Hill, Sun Microsystems (also a past president and Fellow); Sage Hulsebus, The Freedom Forum R. James King, Naval Research Laboratory (Innovations in Technology Award winner and CUA alum); Ellen Lytton, OPIC; Michele Masias, US Department of Justice; Donna Scheeder, Law Library of Congress (past president, Fellow, and Dana Award winner); David Shumaker, MITRE Corporation (CUA alumnus); Barbara Semonche, University of North Carolina at Chapel Hill (Dana Award winner), Guy St. Clair, SMR International (past president and Fellow); Angela Titone and Katherine Rutkowski, Consumer Electronics Association; Susan O’Brian, USA Today, and Dr. Martha Hale, Dean of CUA SLIS.
I’m not sure I really belonged there, but I was honored and pleased to be included. I spoke with six or seven of the students. Nearly all were already working in libraries in the DC area and doing some very interesting things. I hope that Rosenstein brings future classes to SLA conferences and that this idea catches hold with other faculty in other universities.
Stephen Abram [VP Innovation, SirsiDynix, Toronto, Ontario, Canada] alerted me to a piece from USA Today entitled iPods Knock Over Beer Mugs. A spring 2006 Lifestyle & Media Study from Student Monitor found that the number one thing on campus was, 73 percent of the students mentioned the iPod; with Facebook and drinking beer tied for second with71 percent. Other technologies in the top ten were text messaging (#4, 66 percent), downloading music (#5, 66 percent), and instant messaging (#8, 63 percent). Clearly, the student of today is plugged in and tuned in.
Stephen’s Lighthouse article: http://stephenslighthouse.sirsi.com/archives/2006/
USA Today article: http://www.usatoday.com/tech/news/
Amy Kearns [Paterson (NJ) Free Public Library] has written a wonderful post on Library Garden. She sees a parallel between professional librarians and Realtors® (professional real estate salespeople). Here is the beginning of her post.
What do Realtors and Librarians have in common? A lot I think, and I think we need to have more!
Have you noticed those commercials on the radio for Realtors? You might not have, but after you read this, listen for them. Once you notice them, you’ll always hear them. I have been noticing them for awhile now. They are commercials basically explaining why you should get a “real” Realtor instead of buying/selling your home for yourself, or through a Real Estate Agent.
Sound familiar yet!?
Now, hop over to Library Garden and read the rest. It will get you to thinking, I promise.
18 June 2006
I ran into this site while watching the movie, Remains of the Day. I wanted to know where it was filmed. (Answer: Badminton House, UK—where the game was invented)
WhereDidTheyFilmThat.co.uk is a simple site. You can search by location or movie. There isn’t much info given, but you can always plug the name of the house or palace into Google for details.
I met these bloggers at SLA 2006. Give them a look.
Business information and links from Terese Mulkern Terry. Reference Librarian at Lippincott Library, Wharton School of Business, University of Pennsylvania, Philadelphia. I love this quote from the header of her blog, “If we knew what it was we were doing, it would not be called research, would it?” (Albert Einstein)
Interesting stuff from Tara E. Murray of the Population Research Institute, Pennsylvania State University, University Park
Here are a few ideas from my presentation at SLA 2006 on Writing Good Survey Questions, from the Consultants Section, Leadership and Management Division breakfast.
Judith Siess, Information Bridges International, Inc.
Finding Out About User Needs
§ Describe some of the typical duties of your job.
§ In what subject area(s) are you most interested?
§ Which library services do you actually use—and how often? (You may want to list the areas about which you would like feedback and have them check them off or rank them.)
§ What kind of books do you read regularly? (science, technology, fiction, don’t read books) Which magazines or journals do you read regularly? Which do you read in the library and which do you subscribe to?
§ Tell me about the problem you are facing. How did the problem come to light? What are some of the critical issues within the problem? RRFCN*
§ What outcomes or changes are you hoping for? RRFCN
§ What will you do with the resources/information provided? RRFCN (How will the information be used?)
§ What information or resources do you already have? Whom have you contacted: are there any human experts, products, papers, reports, or documents relevant to this task of which I should be aware? RRFCN
§ When do you need the information/resources? When is “too late”? RRFCN
§ Who will be my point person in this task? Is there someone else I should copy on communications? RRFCN
§ Ask new hires about their expectations of the library. You can get ideas from their previous experiences at other organizations. You could also re-visit them in a year or so to see how you’re doing at meeting their needs.
§ What information sources do you regularly consult or have at your desk (or in your home)?
§ If you don’t use the library, where do you go? Why? For what kinds of information and for what purposes? Are these other sources satisfactory? Why or why not?
§ Think back to a recent time when you needed information. What information did you need? For what purpose? How did you find it? Was it enough?
§ How successful are you usually in finding information?
§ How often do you not even look for information—or go to the library—because you either thought you wouldn’t find it or it would be too much trouble or cost too much? (Thanks to consultant Alice Chamis for this question.)
§ What sort of frustrations and time delays are you encountering in finding information?
How Users Use the Library
§ Do you refer others to the library? Why or why not?
§ Do you request an analysis of the retrieved information by the librarian?
§ Does giving your research problems to the librarians save you time?
§ Have you had a staff member speak to your group/class/department? On what subject(s)? Was it useful? If not, would you like a staff member to contact you about a presentation? On what subject(s)? Possible subjects: databases available in the library, other resources in the library, how to find a book or journal, how to find an article, how to do research, how to use Google better, how to determine if what you find is good or bad (information literacy)
§ What is your preferred method of communication with the library? Telephone? Email? Memo? IM? In Person? Other? If offered, would you use IM to contact the librarian for help with a research problem?
§ Would you be interested in receiving a targeted list of new items in the library? How frequently? (daily, weekly, monthly) Via what medium? (email, IM, interoffice mail, other)
§ Have you used the library website? For what purpose? (curiosity, answer a specific problem, find a person, find a book or article in the library, access databases—from home, in office, elsewhere, find a policy, renew materials, other)
§ Did you find what you needed? If not, what did you do next? (ask someone else, call the library, forget it)
§ What additional feature(s) or information would you like to see on the website?
On a scale of 1 to 10, where 10 is the highest, please rate the following:
The library itself: Attractiveness of the facilities, Convenience, Quiet places to work or study,
Computer facilities (enough, up-to-date), Signage (enough, clear, attractiveness), Location,
The staff: Friendliness, Willingness to help you, Knowledge, Number (are there enough of
The website Ease of use, Ability to find needed information (was what you wanted there?),
What one thing could the library do—or improve—that would help you most?
How will we know we’re doing a good job, in your eyes?
RRFCN =Regional Resource and Federal Center Network information Specialists, Just Ask: The Best Way to Get Your Clients the Right Information is to Find Out Exactly What They Want, Information Outlook 10(4):33-35, April 2006.
Alice Chamis Information Management Consultants, Westlake, OH (440) 777-2198 email@example.com
Ask questions that are meaningful to your customers, not to you. For example, “If you could change one thing about the library, what would it be?” instead of “Do you like the library?”
Packaging your results is important. Bates said that giving them a stack of articles “just looks like you Googled it better than they did.”
When what you give the customer isn’t what they wanted, take the responsibility and ask what you can do to fix the situation. You don’t have to apologize.
Mary Ellen Bates, Bates Information, Boulder, Colorado, USA, http://www.batesinfo.com
SLA 2006 Conference Blog: http://slablogger.typepad.com/
Here are just a few of the findings:
Nearly half of the libraries have downsized in the past five years. At the same time, over 70 percent of them increased their budgets and nearly the same number expect an increase for 2006.
Spending for online databases averaged over US$500,000 in 2005, with firm libraries averaging over US$1 million. However, print resources still make up over half of the materials budget (except for firm and corporate libraries). The average spent on print reporters dropped nearly six percent, to about US$34,000.
Librarians surveyed averaged just over four hours per day online and just under 4 hours per week reading blogs and electronic lists.
Fewer than nine percent of the libraries use books jobbers and less than half use subscription services.
Bibliographic Information: Primary Research Group, Law Library Benchmarks, 2006-07 Edition, ISBN 1-57440-079-7, $119.50 (print version) or $139.50 (PDF). To order: http://www.primaryresearch.com or 1-212-736-736-2316 (ask for James Moses)
URL: news release http://www.emediawire.com/releases/2005/6/emw394230.htm
09 June 2006
I will be blogging on the SLA Conference Blog--check it out at http://slablogger.typepad.com/sla_2006_conference_blog/
See you soon!
08 June 2006
Paul Barsch has a great post on MarketingProfs:Daily Fix that starts out…
“Through my 15-year marketing career, spanning three Fortune 500 companies and a stint in Silicon Valley, I’ve discerned that the competitive intelligence function in most companies can be categorized into three buckets…Useless or Near Useless, Marginally Helpful, Deep and Meaningful Insight. Check it out and make sure that the DI that you provide falls into the last category.URL: http://blog.marketingprofs.com/2006/06/useless_
PhysOrg.com is a website with news about the physical sciences. It is divided into sections: breaking news, editorials, video, electronic devices, general science, nanotechnology, physics, space and earth science, and technology. It is also available for PDAs. There is also a blog, an online newsletter that you can sign up for, and discussion forums. I was unable to find out who is behind the site, however.
05 June 2006
i received this email today. Sorry for the misattribution.
Hello -- I'm Tom Mighell, and I'm on the planning board of ABA TECHSHOW. Just wanted to provide a correction to your June 3 post, Law Related Blogs from Sabrina Pacifici. You state that "These came from Sabrina Pacifici's presentation at the ABA TECHSHOW, 60 Sites in 60 Minutes 2006 Complete Listing...."
However, Sabrina was not a presenter at that session. Sabrina presented on "Beyond Google and Yahoo: Advanced Search" and "Competitive Intelligence," but not the "60 Sites" session. That session was presented by Jim Calloway, Natalie Kelly, and Bob Ambrogi.
04 June 2006
03 June 2006
These came from
These came fromSabrina Pacifici's presentation at the ABA Tech Show, 60 Sites in 60 Minutes 2006 Complete Listing, http://www.abanet.org/techshow/60sitesHOF/60sites2006.html
Vancouver Law Librarian Blog: Points of interest to the West Coast Law Librarian. Highlighted sources on KM, Web Development, and Law Library Management, by Steve Matthews [Clark Wilson LLP, Vancouver, British Columbia, Canada], http://vancouverlawlib.blogspot.com/
ServiceDoc Info: All about French legal librarians' issues. Blawg of an expert in law-making process, and in electoral litigation, by Stephane Cottin, Head Registrar of the Constitutional Council of France, Paris, in French, http://servicedoc.info/
Courthouse Forum, attorneys, litigants, the public and judiciary may freely and candidly post and discuss information and opinions about the nation's courts, judiciary and cases, forums for all courts & judges of the federal judiciary and appellate courts & judges of 45 states, http://www.courthouseforum.com/index.php
Crimeline, history of forensic science/history of crime, http://www.crimezzz.net/forensic_history/index.htm
Government Podcasts, from the President, Congress, Federal Agencies (Department of Defense, Census Bureau, Department of Energy, NASA, NIST, NOAA, State Department) the States and the District of Columbia, http://freegovinfo.info/node/174
How to Hire an Attorney, by Cliff Ennico, 20 January 2006, http://www.entrepreneur.com/article/0,4621,305623,00.html
Legal Talk Network, multimedia network with latest legal news, Internet radio shows hosted by the leading attorneys across the US, important legal resources and technology, http://www.legaltalknetwork.com/
Managing a better professional services firm, booklet and a precedent post-matter client services survey, from practicePRO, free download, http://www.practicepro.ca/practice/BetterProfService.asp
The Pocket Part, supplement to the Yale Law Journal, op-ed length versions of Journal articles and responses from leading practitioners, policymakers, and scholars and a forum for readers and authors to discuss legal scholarship, http://www.thepocketpart.org/
Wex, a collaboratively-edited legal dictionary and encyclopedia, intended for “law novices,” from the Legal Information Institute at Cornell University Law School, http://www.law.cornell.edu/wex/index.php/Main_Page
The Truth About the Billable Hour, from Yale Law School, “to help you understand the billable hour expectations most law firms have for associates and the impact of those expectations have on your lifestyle, http://www.law.yale.edu/outside/pdf/Career_Development/
ricklibrarian, a review of books, websites, movies, or anything worth reviewing with comments about libraries and librarianship, Rick Roche, Downers Grove, Illinois, http://ricklibrarian.blogspot.com/
Filipino Librarian: For those interested in knowing more about the Philippines, Filipiniana, Philippine libraries and Filipino librarians, by Vernon R. Totanes, University of the Philippines, http://filipinolibrarian.blogspot.com/
Carolyne’s pages of interest, Carolyne Sidey, female, Canadian, solo, corporate, chemistry, engineering, professional librarian (with an engineering degree). Manager of the Library at the Xerox Research Centre of Canada, http://carolyne-stuff.blogspot.com/
Ramblings on Librarianship, Technology, and Academia, Deborah Kaplan, Digital Initiatives Librarian, Brandeis University, Waltham, MA, the intersection of libraries and new technology, reviewing, reference, open access, and digitization. I also talk about many of my other interests where they intersect with librarianship, http://gnomicutterance.livejournal.com/friends